Customer Care Champion – Flexible Hours Call Center Agent

Recruitify_HR; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR is seeking a motivated customer service professional to handle inbound and outbound calls, provide product information, and resolve issues promptly. This role emphasizes delivering accurate guidance and maintaining thorough records within a dynamic call center environment.

The ideal candidate will possess a Bachelor’s degree, 1–3 years in a similar role, and strong communication and problem-solving abilities, with flexibility to work evenings and weekends as needed.

Qualifications

• Bachelor’s degree in any field.
• Experience in a call center or customer service role.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable working in a call center environment.

Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills

Verbal communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a motivated customer service professional to handle inbound and outbound calls, provide product information, and resolve issues promptly. This role emphasizes delivering accurate guidance and maintaining thorough records within a dynamic call center environment.

The ideal candidate will possess a Bachelor’s degree, 1–3 years in a similar role, and strong communication and problem-solving abilities, with flexibility to work evenings and weekends as needed.