Senior Call Center Agent - Award-Winning Training & Great Pay

iQor, Inc.; Dasmariñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and strive for a positive caller experience.

A high school diploma is required. You can work any shift, including nights and weekends, in a supportive environment with award-winning training and opportunities to grow.

Qualifications

• High school diploma or equivalent required.
• Experience in call center or retail customer service preferred.
• Ability to work independently and in a team.
• Flexible to work nights and weekends.
• Consistent attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls when required and communicate clearly with customers.
• Build relationships with clients and customers based on trust and reliability.
• Meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer issues.
• Educate customers about client products and services as needed.

Skills

Customer service

Empathy

Team collaboration

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and strive for a positive caller experience.

A high school diploma is required. You can work any shift, including nights and weekends, in a supportive environment with award-winning training and opportunities to grow.