Customer Care Agent - Growth, Training & Top Pay

iQor, Inc.; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone. Agents handle a high volume of inbound or outbound calls and should create a positive experience for each caller.

Training is provided with competitive compensation and a family-like culture. The role requires a high school diploma or equivalent, the ability to work independently and in a team, consistent attendance, and willingness

Qualifications

• Customer service experience in a call center or retail environment.
• Ability to work independently and in a team environment.
• Flexible shifts including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.

Skills

Customer service experience

Teamwork

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone. Agents handle a high volume of inbound or outbound calls and should create a positive experience for each caller.

Training is provided with competitive compensation and a family-like culture. The role requires a high school diploma or equivalent, the ability to work independently and in a team, consistent attendance, and willingness