Customer Service Call Agent - Growth & Training

iQor; Davao City; On-site; PHP 268,000 - 357,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service. You will handle high volumes of inbound and outbound calls, aiming to resolve inquiries accurately and efficiently.

Join a team that values energy, enthusiasm, and customer-first attitudes, with opportunities for growth and award-winning training. This role emphasizes attendance, teamwork, and the ability to work flexible shifts, including weekends.

Qualifications

• Empathetic and compassionate approach to customers.
• Ability to work both independently and in a team environment.
• Experience in a production/operational setting is preferred.
• Maintain accuracy and meet production standards.
• Physical attendance is required to succeed and meet objectives.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound and outbound calls with energy and professionalism.
• Greet customers and build rapport to resolve inquiries.
• Address customer questions with accurate and timely responses.
• striving to meet or exceed call center metrics and quality standards.
• Aim for first-call resolution and take ownership of issues.
• Educate customers about products and services offered by our clients.

Skills

Empathy

Teamwork

Independent work

Attention to detail

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service. You will handle high volumes of inbound and outbound calls, aiming to resolve inquiries accurately and efficiently.

Join a team that values energy, enthusiasm, and customer-first attitudes, with opportunities for growth and award-winning training. This role emphasizes attendance, teamwork, and the ability to work flexible shifts, including weekends.