Customer Experience Agent - Training, Earn More

iQor; Mabalacat; Presencial; PHP 156.000 - 290.000; Jornada completa

Descripción de la vacante

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

You should be able to work independently or in a team, maintain accuracy and productivity, and commit to consistent attendance, including flexible shifts that may include nights and weekends.

Formación

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team environment.
• Excellent attendance is essential for this position.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate effectively.
• Build relationships with clients and customers based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.

Conocimientos

Customer service experience

Independent and team work

Accuracy and production standards

Attendance

Shift flexibility (nights & weekends)

Educación

High school diploma or equivalent

Descripción del empleo

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

You should be able to work independently or in a team, maintain accuracy and productivity, and commit to consistent attendance, including flexible shifts that may include nights and weekends.