Customer Service Call Center Agent — Award-Winning Training

iQor, Inc.; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking courteous, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

You will handle high volumes of inbound or outbound calls, seek to create a positive experience, and strive for first call resolution while meeting productivity and quality standards. Join a team that emphasizes growth, training, and a supportive culture.

Qualifications

• Experience in customer service in a call center or retail setting.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork & independence

Attention to detail

Attendance reliability

Flexible shifts

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking courteous, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

You will handle high volumes of inbound or outbound calls, seek to create a positive experience, and strive for first call resolution while meeting productivity and quality standards. Join a team that emphasizes growth, training, and a supportive culture.