Customer Service Call Center Pro | Award-Winning Training

iQor, Inc.; Manila; Sur place; PHP 335 000 - 469 000; Plein temps

Résumé du poste

iQor, Inc. in Manila, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers over the phone.

You will handle a high volume of calls while maintaining courtesy and accuracy, helping callers resolve issues and learn about products and services. You may work inbound and outbound calls with energy and enthusiasm, aiming for first-call resolution, and supporting our clients with reliable, high-quality

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team environment.
• Predictable attendance is essential for this role.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent and timely resolution of various customer inquiries and concerns.

Connaissances

Customer service experience

Independent work

Accuracy/production standards

Attendance reliability

Shift flexibility

Formation

High school diploma / GED

Description du poste

iQor, Inc. in Manila, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers over the phone.

You will handle a high volume of calls while maintaining courtesy and accuracy, helping callers resolve issues and learn about products and services. You may work inbound and outbound calls with energy and enthusiasm, aiming for first-call resolution, and supporting our clients with reliable, high-quality