Customer Service Call Center Specialist

iQor; Mabalacat; Presencial; PHP 201.000 - 335.000; Jornada completa

Descripción de la vacante

iQor is hiring polite, professional Customer Service Call Center Agents in the Philippines to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller.

Join a supportive team with flexible shifts including nights and weekends. A high school diploma is required and reliability in attendance is essential; previous call center or retail experience is a

Formación

• Experience in customer service in a call center or retail environment preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate clearly and professionally.
• Resolve customer inquiries and provide accurate information on first contact when possible.
• Meet productivity and quality standards and strive for first-call resolution.

Conocimientos

Empathy

Communication skills

Team player

Attendance reliability

Shift flexibility

Educación

High School Diploma

Descripción del empleo

iQor is hiring polite, professional Customer Service Call Center Agents in the Philippines to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller.

Join a supportive team with flexible shifts including nights and weekends. A high school diploma is required and reliability in attendance is essential; previous call center or retail experience is a