Customer Service Call Center Agent - Growth & Training

iQor; Iloilo; Presencial; PHP 268 000 - 469 000; Tempo integral

Resumo da oferta

iQor in the Philippines is hiring polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers via phone. You will handle inbound and outbound calls with empathy and aim for first-call resolution while educating customers about products and services.

We value accuracy, teamwork, and the flexibility to work any shift, including nights and weekends, in a fast-paced production environment.

Qualificações

• High school diploma, GED, or equivalent required.
• Ability to empathize and communicate clearly with customers.
• Willingness to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls with energy and enthusiasm.
• Provide accurate information and resolve customer inquiries on first contact where possible.
• Educate customers about products and services offered by clients.
• Maintain call center metrics and quality standards.
• Work with team to ensure high levels of customer satisfaction.

Conhecimentos

Empathy

Teamwork

Independent work

Production environment

Accuracy

Shift flexibility

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

iQor in the Philippines is hiring polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers via phone. You will handle inbound and outbound calls with empathy and aim for first-call resolution while educating customers about products and services.

We value accuracy, teamwork, and the flexibility to work any shift, including nights and weekends, in a fast-paced production environment.