Customer Service Call Center Agent – Growth & Training

iQor; Davao City; On-site; PHP 223,000 - 312,000; Full time

Job summary

iQor in the Philippines is hiring a courteous Customer Service Call Center Agent to represent our clients with professionalism and care. You will handle a high volume of calls, provide accurate information, and strive for first call resolution to ensure customer satisfaction.

The role requires a high school diploma or equivalent, the ability to work independently and within a team, and reliable attendance. Shifts may include nights and weekends to support our 24/7 operations.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Handle inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm to customers.
• Build lasting relationships with clients and colleagues based on trust and reliability.
• Meet department productivity and quality standards and strive for first call resolution.
• Educate customers about our clients' products and services.

Skills

Customer service

Independent worker

Team player

Attendance reliability

Education

High school diploma

Job description

iQor in the Philippines is hiring a courteous Customer Service Call Center Agent to represent our clients with professionalism and care. You will handle a high volume of calls, provide accurate information, and strive for first call resolution to ensure customer satisfaction.

The role requires a high school diploma or equivalent, the ability to work independently and within a team, and reliable attendance. Shifts may include nights and weekends to support our 24/7 operations.