Senior Booking Services Lead, Customer Excellence

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 320,000 - 520,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Customer Service Support professional to ensure smooth, end-to-end shipments and strong customer relationships. The role emphasizes meeting SLAs, adhering to standard processes, and acting as the primary contact for customers across a global matrix organization.

English fluency and MS Office proficiency are essential. The role requires a minimum of 2 years in customer service within logistics and shipping, with flexibility

Qualifications

• Bachelor’s degree in Logistics or related field; college undergrad acceptable.
• Fluent in English (verbal and written).
• Minimum 2 years in Customer Service or similar area within shipping/logistics/supply chain operations.
• Proficient with MS Office: Excel, Word, Outlook, PowerPoint.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs.
• Adhere to standard processes and IOPs to ensure operational compliance and end-to-end shipments.
• Act as a customer advocate and main point of contact.
• Develop understanding of customers’ business priorities and pain points.
• Share customer insights with internal teams to improve collaboration.
• Drive continuous improvement and digital transformation initiatives.

Skills

Lead logistics knowledge

Change management

Communication & stakeholder management

Customer-centric

Matrix organization experience

Education

Bachelor’s degree in logistics/supply chain

Undergraduate college acceptable

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Customer Service Support professional to ensure smooth, end-to-end shipments and strong customer relationships. The role emphasizes meeting SLAs, adhering to standard processes, and acting as the primary contact for customers across a global matrix organization.

English fluency and MS Office proficiency are essential. The role requires a minimum of 2 years in customer service within logistics and shipping, with flexibility