Senior Booking Operations Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 350,000 - 500,000; Full time

Job summary

Maersk is seeking a Customer Service Support professional in Pasig to act as the primary contact for customers and ensure smooth, end-to-end shipments in line with SLAs. You will collaborate with internal and external stakeholders to meet performance targets and deliver proactive customer service.

The role requires 2+ years in customer service within shipping/logistics and proficiency in MS Office. Pasig site-based mid-shift work is expected in a multinational environment.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain preferred.
• Fluent in English, both spoken and written.
• Minimum 2 years of experience in Customer Service within shipping, logistics, forwarding or related fields.
• Proficient in MS Office programs (Excel, Word, Outlook, PowerPoint).
• Amenable to mid-shift schedule and site-based setup in Pasig.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and IOPs to ensure operational compliance and end-to-end shipment coordination.
• Act as a customer advocate and primary point of contact.
• Develop a deep understanding of customers’ businesses, priorities and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Skills

Customer service

English communication

Stakeholder management

Account management

Problem solving

Education

Bachelor’s Degree in Logistics or related field

Tools

MS Office

Job description

Maersk is seeking a Customer Service Support professional in Pasig to act as the primary contact for customers and ensure smooth, end-to-end shipments in line with SLAs. You will collaborate with internal and external stakeholders to meet performance targets and deliver proactive customer service.

The role requires 2+ years in customer service within shipping/logistics and proficiency in MS Office. Pasig site-based mid-shift work is expected in a multinational environment.