Global Booking Services Lead

A.P. Moller - Maersk; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Maersk is seeking a Customer Service professional in Metro Manila to support end‑to‑end logistics and customer engagement. The role focuses on meeting SLAs, managing stakeholder expectations, and acting as the primary contact for client needs.

Ideal candidates have 2+ years in logistics customer service, strong English communication, and solid MS Office skills. You will work mid‑shift in Pasig City, contributing to continuous improvement and customer satisfaction.

Qualifications

• Bachelor’s degree in logistics or supply chain is preferred.
• Fluent in English, both written and spoken.
• At least 2 years in customer service or shipping/logistics support.
• Strong MS Office skills (Excel, Word, Outlook, PowerPoint).
• Commercial awareness and ability to build relationships.
• Willing to work mid-shift and be based in Pasig City.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and IOPs to ensure operational compliance.
• Act as a customer advocate and point of contact.
• Develop understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams to improve collaboration.

Skills

Fluent in English

MS Office proficiency

Customer service experience

Account management

Education

Bachelor's Degree in Logistics/Supply Chain related fields

Tools

MS Office

Job description

Maersk is seeking a Customer Service professional in Metro Manila to support end‑to‑end logistics and customer engagement. The role focuses on meeting SLAs, managing stakeholder expectations, and acting as the primary contact for client needs.

Ideal candidates have 2+ years in logistics customer service, strong English communication, and solid MS Office skills. You will work mid‑shift in Pasig City, contributing to continuous improvement and customer satisfaction.