Senior Booking Services Lead: Customer and Ops Excellence

Maersk Mexico; Pasig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Maersk is seeking a proactive Customer Service Support professional in Pasig for mid-shift operations. You will act as the primary customer contact, manage end-to-end shipments, and collaborate with global teams to meet KPIs and SLA targets.

Ideal candidates have 2+ years in logistics customer service, strong MS Office skills, and a proven ability to build relationships in a matrix, international environment.

Qualifications

• Bachelor's degree in Logistics or related field; undergrad acceptable.
• Fluent English, both spoken and written.
• Minimum 2 years in Customer Service Support within shipping/logistics or related.
• Account management experience and customer relationship building.
• Proficient in MS Office: Excel, Word, Outlook, PowerPoint.
• Able to work mid-shift in Pasig City.

Responsibilities

• Meet SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and IOPs to ensure end-to-end shipment execution.
• Act as the main customer contact and advocate.
• Develop deep understanding of customers' businesses, priorities, and pain points.
• Share customer insights with internal teams to improve collaboration.
• Lead continuous improvement and digital transformation initiatives.

Skills

Lead logistics experience

Change management

Communication skills

Stakeholder management

Customer centric mindset

International experience

Education

Bachelor's in Logistics/Supply Chain

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Maersk is seeking a proactive Customer Service Support professional in Pasig for mid-shift operations. You will act as the primary customer contact, manage end-to-end shipments, and collaborate with global teams to meet KPIs and SLA targets.

Ideal candidates have 2+ years in logistics customer service, strong MS Office skills, and a proven ability to build relationships in a matrix, international environment.