Global Booking Services Lead

Maersk; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Maersk in Pasig is seeking a capable Customer Service Lead for Lead Logistics. You will ensure smooth end-to-end shipments, meet SLAs, and coordinate with global teams to support customers across regions.

You will build strong client relationships, manage stakeholders, and apply process standards to drive operational excellence. Fluency in English and Spanish is preferred, and a mid-shift, site-based arrangement is expected.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain preferred; college undergraduate acceptable.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years of experience in Customer Service/Logistics.
• Account management experience and ability to build customer relationships.
• Proficient in MS Office programs (Excel, Word, Outlook and PowerPoint).
• Willing to work in Pasig City and open to mid-shift schedule.

Responsibilities

• Meet relevant SLAs and customer KPIs consistently.
• Adhere to standard processes and customer-specific IOPs for compliance.
• Coordinate end-to-end shipments with internal/external stakeholders.
• Act as customer advocate and primary contact for issues.
• Develop understanding of customers’ businesses to identify improvements.
• Share customer knowledge with internal teams to improve collaboration.

Skills

Lead Logistics

Stakeholder Management

Customer Centric

Communication Skills

International Experience

Education

Bachelor's Degree in Logistics/Supply Chain

College Undergraduate Accepted

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk in Pasig is seeking a capable Customer Service Lead for Lead Logistics. You will ensure smooth end-to-end shipments, meet SLAs, and coordinate with global teams to support customers across regions.

You will build strong client relationships, manage stakeholders, and apply process standards to drive operational excellence. Fluency in English and Spanish is preferred, and a mid-shift, site-based arrangement is expected.