Global Logistics Sales & Customer Success Specialist

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig seeks a Customer Service professional to deliver service aligned with Maersk brand and customer value proposition across Ocean and L&S products. You will assist Sales and Customer Success Partners and maintain SLA-driven communication.

The role emphasizes collaboration with international colleagues, data analysis, MS Office proficiency, and stakeholder management, with dayshift site-based work.

Qualifications

• Graduate with a 4-year bachelor’s degree.
• 2+ years in shipping, logistics, or supply chain operations.
• Excellent written and spoken English.
• Data analysis skills are advantageous.
• Proficient in MS Office.
• Strong stakeholder management abilities.
• Willing to work in dayshift, on site.

Responsibilities

• Deliver customer service per Maersk brand and guidelines.
• Assist Sales and Customer Success for Ocean and L&S queries.
• Communicate with customers and colleagues to resolve issues within SLAs.
• Reply to emails and correspondences across stakeholders.
• Support continuous improvement of Ocean and L&S processes.
• Execute export and import sales activities per global design.
• Engage with origin/destination teams to add customer value.
• Contribute to KPIs as an individual and team member.

Skills

Data analysis

MS Office

English communication

Stakeholder management

Customer service

Shift readiness

Education

Bachelor's degree

Tools

MS Office

Job description

Maersk Global Service Centres Philippines Limited in Pasig seeks a Customer Service professional to deliver service aligned with Maersk brand and customer value proposition across Ocean and L&S products. You will assist Sales and Customer Success Partners and maintain SLA-driven communication.

The role emphasizes collaboration with international colleagues, data analysis, MS Office proficiency, and stakeholder management, with dayshift site-based work.