Senior Booking Services Lead — Global Logistics

Maersk; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Maersk in Pasig City is hiring a Customer Service Specialist to ensure smooth end-to-end shipments and uphold service levels in a dynamic, global logistics environment.

You will liaise with internal and external stakeholders, resolve issues quickly, and advocate for customers while maintaining high standards of accuracy and professionalism. The role requires strong communication skills and proficiency in MS Office, with mid-shift availability.

Qualifications

• Bachelor's degree in logistics or related field.
• Minimum 2 years of customer service experience in shipping/logistics.
• Proficient in MS Office and strong written and verbal English.

Responsibilities

• Meet SLAs and KPI targets consistently.
• Coordinate end-to-end shipments with internal and external stakeholders.
• Act as a customer advocate and primary point of contact.
• Apply customer insights to drive improvements and inform SMEs.
• Collaborate with cross-functional teams to ensure operational excellence.

Skills

Customer service

MS Office

English proficiency

Education

Bachelor's degree in Logistics/Supply Chain

Tools

Excel

PowerPoint

Outlook

Job description

Maersk in Pasig City is hiring a Customer Service Specialist to ensure smooth end-to-end shipments and uphold service levels in a dynamic, global logistics environment.

You will liaise with internal and external stakeholders, resolve issues quickly, and advocate for customers while maintaining high standards of accuracy and professionalism. The role requires strong communication skills and proficiency in MS Office, with mid-shift availability.