Global Booking Services Lead

Maersk; Pasig; Sur place; PHP 480 000 - 800 000; Plein temps

Résumé du poste

Maersk in Pasig City is seeking a customer service professional to support end-to-end shipments in our logistics network. You will act as a customer advocate, ensure SLA adherence, coordinate with internal and external stakeholders, and drive improvements through data insights.

The ideal candidate has at least 2 years in shipping/logistics customer service, fluent English, and proficiency in MS Office. This mid-shift, site-based role offers growth in a multinational environment.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain preferred or related field.
• Fluent in English (spoken and written).
• Minimum 2 years in Customer Service Support within shipping/logistics/supply chain operations or related fields.

Responsabilités

• Meet relevant SLAs and customer-specific KPIs.
• Coordinate end-to-end shipments with internal and external stakeholders.
• Act as a customer advocate and primary point of contact.
• Develop understanding of customers’ businesses, priorities and pain points.
• Share customer insights with internal teams to improve collaboration.
• Contribute to continuous improvement and digital transformation initiatives.

Connaissances

Strong communication

Influencing

Stakeholder management

Customer-centric

Formation

Bachelor’s Degree in Logistics / Supply Chain

Outils

MS Office (Excel/Word/Outlook/PowerPoint)

Description du poste

Maersk in Pasig City is seeking a customer service professional to support end-to-end shipments in our logistics network. You will act as a customer advocate, ensure SLA adherence, coordinate with internal and external stakeholders, and drive improvements through data insights.

The ideal candidate has at least 2 years in shipping/logistics customer service, fluent English, and proficiency in MS Office. This mid-shift, site-based role offers growth in a multinational environment.