Global Booking Services Lead: Customer Excellence & E2E Ops

A.P. Moller - Maersk; Pasig; Hybrid; PHP 558,000 - 893,000; Full time

Job summary

Maersk is seeking a Customer Service/Account Management professional to ensure end-to-end shipments meet SLAs and customer-specific KPIs. You will coordinate with internal and external stakeholders, acting as a primary contact and advocate for customers.

Ideal candidates have 2+ years in shipping/logistics customer service, Spanish and English fluency, and strong MS Office skills. Pasig City site-based role with mid-shift schedule. Maersk values diversity and inclusion.

Qualifications

• Bachelor's degree in logistics or related field.
• 2+ years in customer service/support in shipping/logistics or BPO is preferred.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Fluent in Spanish and English (verbal and written).

Responsibilities

• Meet ILAs and customer-specific KPIs consistently.
• Adhere to standard processes and IOPs to ensure end-to-end shipments.
• Act as customer advocate and key contact.
• Develop understanding of customer priorities and pain points.
• Share customer insights with internal teams to improve collaboration.
• Identify improvement opportunities from customer knowledge.

Skills

Lead Logistics

Stakeholder management

Spanish language

English language

Customer service

MS Excel

Education

Bachelor's Degree in Logistics / Supply Chain

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Maersk is seeking a Customer Service/Account Management professional to ensure end-to-end shipments meet SLAs and customer-specific KPIs. You will coordinate with internal and external stakeholders, acting as a primary contact and advocate for customers.

Ideal candidates have 2+ years in shipping/logistics customer service, Spanish and English fluency, and strong MS Office skills. Pasig City site-based role with mid-shift schedule. Maersk values diversity and inclusion.