Senior Booking & Customer Success Lead

Maersk Mexico; Pasig; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Health insurance

Job summary

Maersk in Pasig is seeking a Customer Service Support professional with 2+ years in logistics to manage end-to-end shipments, coordinate with various teams, and improve process efficiency. The role requires English and Spanish fluency and strong MS Office skills.

You will interact daily with colleagues internationally in a global, matrixed environment and work onsite in Pasig City. Applicants should be comfortable mid-shift and site-based, with a focus on customer satisfaction, SLA adherence,

Qualifications

• Bachelor's degree in logistics/supply chain or related field.
• Bilingual in English and Spanish, both written and verbal.
• Minimum 2 years in customer service within shipping/logistics.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Meet SLAs and KPIs for end-to-end shipments.
• Coordinate with internal and external stakeholders to ensure on-time delivery.
• Act as customer advocate and provide insights for process improvements.
• Maintain accurate records and support digital transformation initiatives.

Skills

Lead Logistics

Change Management

Stakeholder Management

Customer Service

MS Office

Spanish fluency

Education

Bachelor's Degree in Logistics/Supply Chain

Tools

MS Excel

PowerPoint

Outlook

Job description

Maersk in Pasig is seeking a Customer Service Support professional with 2+ years in logistics to manage end-to-end shipments, coordinate with various teams, and improve process efficiency. The role requires English and Spanish fluency and strong MS Office skills.

You will interact daily with colleagues internationally in a global, matrixed environment and work onsite in Pasig City. Applicants should be comfortable mid-shift and site-based, with a focus on customer satisfaction, SLA adherence,