Senior Booking Services Lead — Global Logistics

A.P. Moller - Maersk; Pasig; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Mid shift schedule

Site-Based setup

Job summary

Maersk in Pasig is seeking a Customer Service Specialist to maintain end-to-end shipment execution, manage customer expectations, and coordinate with internal teams. The role emphasizes customer advocacy, SLA adherence, and process improvement within a global logistics environment.

The ideal candidate will have 2+ years in CS or related logistics operations, fluency in Spanish and English, and strong MS Office skills. Willingness to work a mid-shift schedule at the Pasig site is required.

Qualifications

• 2+ years of experience in Customer Service Support within shipping, logistics, forwarding, or related fields.
• Fluent in Spanish and English (verbal and written).
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Amenable to mid-shift schedule and site-based setup.
• Open to work in Pasig City.

Responsibilities

• Meet relevant SLAs and customer KPIs consistently.
• Adhere to standard processes and IOPs to ensure operational compliance and end-to-end shipment execution.
• Act as a customer advocate and primary point of contact for clients.
• Develop understanding of customers’ businesses and pain points to identify improvements.
• Share customer insights with internal teams to enhance collaboration and alignment.

Skills

MS Office

Customer service

Stakeholder management

Spanish language

English language

Education

Bachelor’s Degree in Logistics/Supply Chain related fields

Tools

MS Office

Job description

Maersk in Pasig is seeking a Customer Service Specialist to maintain end-to-end shipment execution, manage customer expectations, and coordinate with internal teams. The role emphasizes customer advocacy, SLA adherence, and process improvement within a global logistics environment.

The ideal candidate will have 2+ years in CS or related logistics operations, fluency in Spanish and English, and strong MS Office skills. Willingness to work a mid-shift schedule at the Pasig site is required.