Sales Team Manager - Remote, Data-Driven Coach

IHG Army Hotels; Baguio; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Retirement Plan

Employee Hotel Discount

Recharge Days

Work-from-Home arrangement

Giving for Good Volunteer Days

Colleague Share Plan Participation

Generous time-off

Job summary

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution, coaching colleagues to sell with confidence and integrity, and using performance insights to improve conversion, revenue, loyalty, and guest experience.

You will drive campaigns, convert priorities into actionable plans, and monitor performance data to optimize the sales pipeline while ensuring service quality and commercial integrity.

Qualifications

• 5-8 years of progressive sales, reservations, or contact center experience with a track record of meeting or exceeding targets.
• At least 2 years in formal people-leadership roles with coaching experience.
• Strong data literacy with Excel, dashboards, CRM, and reporting.
• Excellent communication, planning, and stakeholder-management skills.
• Evidence of impact over tenure.
• Flexibility to work US business hours, evenings, overnight shifts, weekends, and public holidays.

Responsibilities

• Lead your team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while protecting service quality and commercial integrity.
• Turn campaigns, promotions, and priorities into clear daily actions through huddles, call plans, coaching, and follow-through.
• Use call and performance data to identify barriers, strengthen the sales pipeline, and build improvement plans that move results.
• Coach consultative selling skills—including needs discovery, value articulation, qualification, objection handling, and closing—through side-by-side support and reviews.
• Create accountability for results and customer-focused behaviors.
• Build an inclusive, high-performance culture with clear expectations and regular feedback.

Skills

Sales leadership

Coaching

Data literacy

Excel / dashboards

CRM

Stakeholder management

Communication skills

Education

Bachelor’s degree preferred

Tools

CRM

Job description

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution, coaching colleagues to sell with confidence and integrity, and using performance insights to improve conversion, revenue, loyalty, and guest experience.

You will drive campaigns, convert priorities into actionable plans, and monitor performance data to optimize the sales pipeline while ensuring service quality and commercial integrity.