Remote Sales Team Manager - Coaching Leaders to Win

2 - CRO Baguio; Tili; Remote; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Work-from-Home allowance

Sales incentive

Performance accelerators

Retirement Plan

Employee Hotel Discount

Recharge Days

Volunteer Days

Colleague Share Plan

Job summary

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution and coaching colleagues to sell with confidence and integrity. You’ll use performance insights to improve conversion, revenue, loyalty, and guest experience, while turning campaigns and priorities into clear daily actions through focused huddles and coaching.

Note: role is work-from-home within approved locations with business-hour expectations and regional/onsite requirements as

Qualifications

• 5–8 years of progressive, results-driven experience in sales, reservations, or a contact center environment with a track record of meeting or exceeding targets.
• At least 2 years in a formal people-leadership role with accountability for team performance and coaching.
• Strong data literacy including Excel, dashboards, CRM, and contact center reporting to diagnose performance and guide action.
• Excellent communication, judgment, planning, and stakeholder-management skills.
• Bachelor’s degree preferred but not required; evidence of impact is valued over tenure.

Responsibilities

• Lead your team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while maintaining service quality.
• Turn campaigns, promotions, and priorities into daily actions through focused huddles and coaching.
• Use call and performance data to identify barriers and strengthen the sales pipeline.
• Coach consultative selling skills through side-by-side support, recorded calls, and feedback sessions.
• Create accountability for results and the customer-focused behaviors used to achieve them.
• Collaborate with Operations, Workforce Management, Quality, Training, Talent Acquisition, and other stakeholders to improve outcomes.

Skills

Leadership

Coaching

Data literacy

Communication

Stakeholder management

Education

Bachelor’s degree preferred

Tools

Excel

Dashboards

CRM

Job description

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution and coaching colleagues to sell with confidence and integrity. You’ll use performance insights to improve conversion, revenue, loyalty, and guest experience, while turning campaigns and priorities into clear daily actions through focused huddles and coaching.

Note: role is work-from-home within approved locations with business-hour expectations and regional/onsite requirements as