Remote Reservations Sales Team Leader – Revenue Growth

IHG Hotels & Resorts; Makati; Remote; PHP 800,000 - 1,600,000; Full time

Benefits offered by this job

Work-from-Home arrangement

Sales incentive program

Performance accelerators

Employee hotel discounts

Recharge days

Volunteer days

Colleague share plan

Retirement plan

Job summary

IHG Hotels & Resorts seeks a Sales Team Manager to coach a reservations and sales team, turning conversations into commercial results. You will guide daily execution, leverage performance insights, and foster a customer‑centric sales culture across channels.

You’ll lead with data, develop talent, and collaborate with cross-functional stakeholders to optimize conversion, revenue, and guest experience. This role is remote with flexible schedules.

Qualifications

• 5–8 years of progressive, results-driven experience in sales, reservations, or a contact center environment.
• At least 2 years in a formal people‑leadership role with accountability for team performance.
• Strong data literacy, including the ability to use Excel, dashboards, CRM, and contact center reporting to diagnose performance and guide action.
• Excellent communication, judgment, planning, and stakeholder‑management skills.
• Bachelor’s degree preferred but not required.

Responsibilities

• Lead team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while protecting service quality and commercial integrity.
• Turn campaigns, promotions, and priorities into daily actions through huddles, call plans, coaching, and follow-through.
• Use call and performance data to identify barriers, strengthen the sales pipeline, and build improvement plans.
• Coach consultative selling through side-by-side support, recorded-call reviews, calibration, and one‑on‑ones.
• Create accountability for results and customer‑focused behaviors used to achieve them.
• Build an inclusive, high‑performance culture with clear expectations and regular feedback.

Skills

People leadership

Sales coaching

Data literacy

Communication

Stakeholder management

Education

Bachelor’s degree preferred

Tools

CRM systems

Excel dashboards

Job description

IHG Hotels & Resorts seeks a Sales Team Manager to coach a reservations and sales team, turning conversations into commercial results. You will guide daily execution, leverage performance insights, and foster a customer‑centric sales culture across channels.

You’ll lead with data, develop talent, and collaborate with cross-functional stakeholders to optimize conversion, revenue, and guest experience. This role is remote with flexible schedules.