Hybrid Sales Team Manager: Coach, Convert & Grow Revenue

IHG Hotels & Resorts; Baguio; Hybride; PHP 800 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Retirement plan

Employee hotel discount

Recharge days

Work-from-Home arrangement

Volunteer days

Colleague Share Plan

Résumé du poste

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team, drive conversion, and optimize revenue with data-driven coaching. You will align campaigns with daily actions, mentor colleagues, and elevate guest experience while upholding service quality and integrity.

The role requires 5–8 years in sales or contact centers, 2+ years in people leadership, strong data literacy, and flexibility for US business hours.

Qualifications

• 5–8 years of progressive, results-driven experience in sales, reservations, or a contact center environment, with a clear, measurable record of meeting or exceeding sales, conversion, or revenue goals.
• At least 2 years in a formal people-leadership role, with accountability for team performance; proven coaching and consultative selling expertise.
• Strong data literacy, including the ability to use Excel, dashboards, CRM, and contact center reporting to diagnose performance and guide action.
• Excellent communication, judgment, planning, and stakeholder-management skills, with the confidence to lead through change and perform under pressure.
• Bachelor’s degree preferred but not required.
• Flexibility to work business-required schedules, including US business hours, evenings, overnight shifts, weekends, and public holidays.

Responsabilités

• Lead your team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while protecting service quality and commercial integrity.
• Turn campaigns, promotions, and commercial priorities into clear daily actions through focused huddles, call plans, coaching, and follow-through.
• Use call and performance data to identify barriers, strengthen the sales pipeline, and build improvement plans that move results.
• Coach consultative selling skills—including needs discovery, value articulation, qualification, objection handling, and confident closing—through side-by-side support, recorded-call reviews, calibration, and one-on-ones.
• Create accountability for both results and the quality of the customer-focused behaviors used to achieve them.
• Build an inclusive, high-performance culture through clear expectations, recognition, regular feedback, and individualized development plans.
• Manage day-to-day operations, including attendance, schedule adherence, productivity, staffing coverage, quality monitoring, reporting, and timely escalation of customer, people, or operational risks.
• Resolve complex guest, hotel, or partner concerns while balancing service recovery, policy requirements, and long-term relationship value.
• Partner with Operations, Workforce Management, Quality, Training, Talent Acquisition, Human Resources, Customer Care, and hotel and corporate stakeholders to improve business, colleague, and guest outcomes.

Connaissances

Leadership

Coaching

Data literacy

Excel

Dashboards

CRM

Contact center reporting

Communication

Formation

Bachelor’s degree preferred

Outils

CRM

Dashboards

MS Excel

Description du poste

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team, drive conversion, and optimize revenue with data-driven coaching. You will align campaigns with daily actions, mentor colleagues, and elevate guest experience while upholding service quality and integrity.

The role requires 5–8 years in sales or contact centers, 2+ years in people leadership, strong data literacy, and flexibility for US business hours.