Remote Reservations Sales Team Lead

IHG; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Work-from-Home arrangement

Sales incentive

Performance accelerators

Retirement Plan

Employee Hotel Discount

Recharge Days

Colleague Share Plan Participation

Generous time-off

Job summary

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team. You will coach colleagues to sell with confidence, translate campaigns into daily actions, and use performance insights to improve conversion, revenue, loyalty, and guest experience.

You will partner with multiple stakeholders to optimize business outcomes, build talent, and drive a high‑performance, customer‑centric culture across onsite, remote, or hybrid teams.

Qualifications

• 5–8 years of progressive, results‑driven sales or contact center experience with a track record of meeting/exceeding targets.
• At least 2 years in a formal people‑leadership role with coaching and performance management.
• Strong data literacy with Excel, dashboards, CRM, and reporting to diagnose performance and guide action.

Responsibilities

• Lead your team to deliver sales, conversion, revenue, partner, loyalty, and enrollment targets while maintaining service quality.
• Turn campaigns and priorities into daily actions through huddles, coaching, and follow‑through.
• Use performance data to identify barriers, strengthen the sales pipeline, and implement improvement plans.
• Coach consultative selling skills including discovery, value articulation, qualification, objection handling, and closing through side‑by‑side support.
• Create accountability for results and customer‑facing behaviors; foster an inclusive, high‑performing culture.
• Manage day‑to‑day operations: attendance, schedule adherence, productivity, staffing, quality monitoring, reporting, and risk escalation.

Skills

Data literacy

Leadership experience

Coaching

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Excel

CRM

Dashboards

Job description

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team. You will coach colleagues to sell with confidence, translate campaigns into daily actions, and use performance insights to improve conversion, revenue, loyalty, and guest experience.

You will partner with multiple stakeholders to optimize business outcomes, build talent, and drive a high‑performance, customer‑centric culture across onsite, remote, or hybrid teams.