Sales Team Manager: Data-Driven Coaching (Remote)

2 - CRO Baguio; Tili; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Work-from-Home allowance

Employee Hotel Discount

Recharge Days

Work-from-Home arrangement

Job summary

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution and coaching colleagues to sell with confidence and integrity. You will use performance insights to improve conversion, revenue, loyalty, and guest experience.

Share your expertise in consultative selling, develop onsite, remote, or hybrid teams, and drive accountability for results and customer-focused behaviors in a global hospitality group.

Qualifications

• 5-8 years of progressive sales/reservations or contact center experience with measurable targets.
• 2+ years in a formal people-leadership role with coaching track record.

Responsibilities

• Lead a reservations and sales team to meet or exceed sales, conversion, revenue, loyalty, and enrollment targets.
• Translate campaigns and priorities into daily actions through huddles, call plans, coaching, and follow-through.
• Use performance data to identify barriers, strengthen the sales pipeline, and create improvement plans.
• Coach consultative selling skills, including needs discovery, value articulation, qualification, objection handling, and closing.
• Build accountability for results and customer-focused behaviors; develop teams through structured development plans.
• Partner with Operations, Workforce Management, Quality, Training, Talent Acquisition, HR, Customer Care, and hotel stakeholders to improve outcomes.

Skills

Sales leadership

Coaching

Data-driven

CRM proficiency

Excellent communication

Stakeholder management

Hybrid/work adaptability

Education

Bachelor's degree preferred

Tools

CRM software

Excel

Job description

IHG Hotels & Resorts is seeking a Sales Team Manager to lead a reservations and sales team, shaping daily execution and coaching colleagues to sell with confidence and integrity. You will use performance insights to improve conversion, revenue, loyalty, and guest experience.

Share your expertise in consultative selling, develop onsite, remote, or hybrid teams, and drive accountability for results and customer-focused behaviors in a global hospitality group.