Remote Team Leader, Reservations & Sales

IHG Hotels & Resorts; Tili; Remote; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Retirement Plan

Employee Hotel Discount

Recharge Days

Work-from-Home arrangement

Giving for Good volunteer days

Colleague Share Plan Participation

Generous time-off

Job summary

IHG Hotels & Resorts is seeking a dynamic reservations and sales team lead to drive daily execution, coach teammates, and use performance insights to boost conversion, revenue, loyalty, and guest experience. This role offers a global platform and growth opportunities within a leading hospitality company.

You will partner with Operations and HR to shape schedules, monitor quality, and resolve complex guest or partner concerns while developing tomorrow's sales leaders in a world‑class environment.

Qualifications

• 5–8 years in sales, reservations, or contact center with measurable targets.
• At least 2 years in people leadership with team accountability.
• Strong data literacy; comfortable with Excel, dashboards, CRM.
• Excellent communication, planning, stakeholder management.
• Bachelor’s degree preferred but not required.
• Willingness to work US business hours, evenings, weekends.

Responsibilities

• Lead the team to meet sales, conversion, and revenue targets.
• Convert campaigns into daily actions via huddles and plans.
• Use performance data to identify barriers and improve pipelines.
• Coach consultative selling and handle escalations.
• Ensure service quality and commercial integrity.
• Balance guest, hotel, or partner concerns with policy.

Skills

Sales leadership

Coaching

Consultative selling

Performance analysis

Excel

CRM

Communication

Team management

Education

Bachelor’s degree preferred

Tools

CRM software

Call monitoring

Job description

IHG Hotels & Resorts is seeking a dynamic reservations and sales team lead to drive daily execution, coach teammates, and use performance insights to boost conversion, revenue, loyalty, and guest experience. This role offers a global platform and growth opportunities within a leading hospitality company.

You will partner with Operations and HR to shape schedules, monitor quality, and resolve complex guest or partner concerns while developing tomorrow's sales leaders in a world‑class environment.