Sales Team Lead — Reservations & Guest Experience

IHG Hotels & Resorts; Baguio; Hybrid; PHP 520,000 - 900,000; Full time

Benefits offered by this job

Work-from-Home arrangement

Retirement Plan

Employee Hotel Discounts

Recharge Days

Volunteer days

Job summary

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team, coaching them to hit targets while using performance data to improve conversion and guest experience.

You will drive daily actions through huddles, plan coaching, and build an inclusive high‑performance culture. The role requires 5–8 years in sales, at least 2 years in people leadership, and flexibility for hybrid work with US business hours.

Qualifications

• 5–8 years of progressive, results-driven experience in sales, reservations, or a contact center environment.
• At least 2 years in a formal people‑leadership role, with accountability for team performance.
• Strong data literacy, including the ability to use Excel, dashboards, CRM, and contact center reporting to diagnose performance and guide action.
• Excellent communication, judgment, planning, and stakeholder‑management skills.
• Bachelor’s degree preferred but not required. Evidence of impact—not tenure alone—is the hiring bar.

Responsibilities

• Lead your team to deliver sales, conversion, revenue, and enrollment targets while protecting service quality.
• Turn campaigns and priorities into clear daily actions through huddles, call plans, coaching, and follow-through.
• Use data to identify barriers, strengthen the sales pipeline, and build improvement plans.
• Coach consultative selling skills through side‑by‑side support and reviews.
• Create accountability for results and customer-focused behaviors.
• Build an inclusive, high‑performance culture with clear expectations and development plans.
• Manage day‑to‑day operations including attendance, productivity, and reporting.
• Resolve guest, hotel, or partner concerns balancing service recovery and policy.
• Partner with Operations, HR, Training, and other stakeholders to improve outcomes.

Skills

Sales leadership

Coaching

Data literacy

CRM skills

Communication

Education

Bachelor’s degree (preferred)

Tools

Excel

Power BI

CRM software

Dashboard tools

Job description

IHG Hotels & Resorts is seeking a Sales Team Manager in the Philippines to lead a reservations and sales team, coaching them to hit targets while using performance data to improve conversion and guest experience.

You will drive daily actions through huddles, plan coaching, and build an inclusive high‑performance culture. The role requires 5–8 years in sales, at least 2 years in people leadership, and flexibility for hybrid work with US business hours.