Remote Reservations & Sales Team Leader

IHG Hotels & Resorts; Makati; Remote; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Work from home allowance

Sales incentive

Performance accelerators

Medical insurance on Day 1

Job summary

IHG Hotels & Resorts in the Philippines is seeking a seasoned reservations and sales leader to drive daily execution, coach teams, and use performance data to lift conversion, revenue, loyalty, and guest satisfaction.

You will translate campaigns and priorities into concrete daily actions, guide consultative selling, and build an inclusive, high‑performing culture while managing day‑to‑day operations and risk escalation.

Qualifications

• 5–8 years in sales, reservations, or contact center with a track record of meeting targets.
• At least 2 years in formal people leadership with coaching experience.
• Proficient in data tools to diagnose performance and guide actions.
• Bachelor’s degree preferred but not required.

Responsibilities

• Lead a reservations and sales team to meet sales, conversion, and revenue targets.
• Coach and develop colleagues through side‑by‑side support and reviews.
• Turn campaigns into daily actions via huddles, plans, and follow‑through.
• Analyze performance data to identify barriers and improve the sales pipeline.
• Balance service quality with commercial integrity and guest experience.

Skills

Sales leadership

Coaching

Data literacy

Excel

CRM

Stakeholder management

Communication skills

Change leadership

Education

Bachelor's degree preferred

Tools

Dashboards

CRM

Excel

Job description

IHG Hotels & Resorts in the Philippines is seeking a seasoned reservations and sales leader to drive daily execution, coach teams, and use performance data to lift conversion, revenue, loyalty, and guest satisfaction.

You will translate campaigns and priorities into concrete daily actions, guide consultative selling, and build an inclusive, high‑performing culture while managing day‑to‑day operations and risk escalation.