The Sales Executive is responsible for driving revenue growth through proactive client acquisition, strategic account management, and exceptional customer service. The role requires strong product knowledge, relationship-building capabilities, and the ability to align sales strategies with customer needs, particularly within design- and construction-related industries.
Core Competencies & Key Responsibilities
1. Sales Planning & Market Coverage
- Develops and implements an effective coverage and sales plan aligned with assigned territory and target segments.
- Actively generates and qualifies leads, converting prospects into long-term clients.
- Understands market dynamics and competitive landscape to propose appropriate sales strategies.
2. Customer & Account Management
- Demonstrates strong customer process understanding and tailors selling strategies to match client profiles.
- Manages the end-to-end sales cycle, from initial engagement to closing and after-sales support, including complaint resolution.
- Provides outstanding customer service that reinforces brand trust and loyalty.
3. Relationship Building & Networking
- Builds and maintains strong relationships with Interior Designers, Architects, and key industry partners.
- Represents the company with professionalism, passion, and in-depth knowledge of the brand, products, and business.
4. Sales Execution & Product Presentation
- Conducts sales and product presentations, participates in bids, and attends job site meetings as required.
- Demonstrates strong product knowledge and effectively cross-sells or introduces other company products based on customer needs.
5. Quotation, Coordination & Order Fulfillment
- Prepares accurate and timely quotes for in-stock products.
- Coordinates with Logistics, Marketing, and Finance to ensure timely submission of quotations and delivery of orders.
- Ensures timely collection of customer payments in accordance with company policies.
6. Reporting & Performance Monitoring
- Prepares and submits regular sales reports and updates, including sales performance, collections, and pipeline status.
- Works closely with the Marketing team to ensure alignment and effective implementation of sales support activities.
Required Competencies
Technical & Business Competencies
- Sales planning and execution
- Customer relationship management
- Product knowledge and consultative selling
- Market and competitor analysis
- Reporting and sales performance tracking