Sales and Marketing VA

Tavor Perry; Antipolo; Remote; PHP 360,000 - 600,000; Full time

Job summary

Tavor Perry is seeking a proactive inside sales professional to join a multi-location home services business. The role centers on fast lead follow-up by phone and text, CRM management, marketing monitoring, and business reporting.

You will confidently engage US customers, analyze data, and own the sales cycle from quote to booking, while collaborating to recover lost opportunities and build customer loyalty.

Qualifications

• Proven inside sales experience with track record of converting leads.
• Excellent spoken and written English, comfortable with US customers.
• Hands-on CRM usage, logging activity and generating reports.
• Strong spreadsheet skills and data trend analysis.
• Proactive, owner-minded approach to spotting problems and opportunities.

Responsibilities

• Monitor CRM for quotes, bookings, cancellations, and voided jobs and act quickly on opportunities.
• Call new quote requests promptly to close sales and upsell services.
• Follow up on unbooked quotes and inbound inquiries to win back lost business.
• Nurture leads through to bookings via outbound calls and campaigns.
• Analyze canceled/voided jobs to learn reasons and recover customers.

Skills

Lead follow-up

Outbound calling

CRM experience

Data analysis

English communication

Social media posting

Remote work mindset

Tools

Google Sheets

Excel

Job description

Job Summary:

Owners notice what others miss, and a proactive, sales-minded professional who thinks like one will help our multi-location home services business book more jobs, recover lost opportunities, and strengthen customer loyalty. The heart of the role is fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. A candidate who is confident speaking with US customers, comfortable with numbers, and focused on ownership over ticking off a checklist is the ideal fit.

Key Responsibilities:

• Keep an eye on the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to win back lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to check on their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escal…?
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up, with a record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands-on experience working in a CRM, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to learn new software quickly
• Experience posting and monitoring content on major social media platforms
• A proactive, owner-minded approach to spotting problems and opportunities
• Observant, self-disciplined, and consistently productive in a remote role
• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)
• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns
• Proven upselling experience
• Experience with call tracking or marketing attribution tools
• Background in customer service or online review management
• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking
• Stays composed when several priorities overlap, so that none of them slip

Why Join Us:

Join a hands-on, owner-led team where your work directly drives revenue and your ideas are heard. You will build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.