Sales and Marketing VA

Tavor Perry; Bulacan; On-site; PHP 420,000 - 560,000; Full time

Job summary

Tavor Perry in the Philippines seeks a proactive inside sales professional to help our multi-location home services business book more jobs, win back lost opportunities, and deepen customer loyalty. You’ll drive fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting, with a focus on speaking confidently with US customers.

Ideal candidates are comfortable with data, spreadsheets, and social media engagement, own their outcomes,

Qualifications

• Proven inside sales or lead follow-up experience with a track record of converting leads.

Responsibilities

• Monitor CRM for quotes, bookings, cancellations, and voided jobs; act fast.
• Call new quote requests promptly to close sales and upsell services.
• Follow up on unbooked quotes and inquiries to recover lost business.
• Call outbound prospects and nurture leads to bookings.
• Analyze cancellations/voided jobs to win back customers.
• Text recent customers, share Google reviews, monitor reviews across locations.
• Post approved content and monitor social channels; flag leads and issues.
• Monitor ads and run daily competitor searches.
• Run and analyze CRM and advertising reports on revenue and sources.
• Review fuel cards and vehicle reports; support with data entry.

Skills

Inside sales

Outbound calling

CRM experience

Spreadsheets

Google Workspace

Social media posting

Data analysis

Communication skills

Owner mindset

Self-directed

Tools

CRM software

Google Sheets

Google Workspace

Social media tools

Job description

Job Summary:
Discover your next role as a proactive, sales-minded professional who helps our multi-location home services business book more jobs, win back lost opportunities, and deepen customer loyalty. At its core, the role is about fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. You’ll shine here if you’re confident speaking with US customers, comfortable with numbers, and think like an owner instead of working down a checklist.

Key Responsibilities:

Keep an eye on the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act fast on every opportunity

Call new quote requests promptly to close the sale and upsell additional services

Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business

Call outbound prospects and campaign responses, and nurture interested leads all the way to a booking

Look into cancellations and voided jobs to find out why they were lost and win customers back where possible

Text recent customers about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and elevate complaints or negative reviews to management immediately

Post approved content and monitor comments and messages on Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging possible leads and customer issues

Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas

Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost

Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads

Excellent spoken and written English and confidence speaking with US customers by phone and text

Hands-on CRM experience, including logging activity and running reports

Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends

Proficiency in Google Workspace and the ability to learn new software quickly

Experience posting and monitoring content on major social media platforms

A proactive, owner-minded approach to identifying problems and opportunities

Self-directed, precise, and consistently dependable

Preferred Skills:

Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)

Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns

Experience with call tracking or marketing attribution tools

Background in customer service or online review management

Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking

Capable of running several priorities side by side

Why Join Us:
Join a hands-on, owner-led team where your work drives revenue directly and your ideas are heard. You’ll build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.

Requirements

Please refer to job description.

Digital Marketing Content Creation Market Research SEO Optimization Social Media Management Brand Management Campaign Development Data Analysis Communication Skills Creative Thinking

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