Telemarketing VA

Tavor Perry; Cauayan; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Tavor Perry is seeking a proactive inside sales professional to help our multi-location home services business book more jobs and win back lost opportunities.

You will manage fast lead follow-up by phone and text, supported by CRM management, marketing monitoring, and business reporting. You should be confident talking with US customers, comfortable with numbers, and think like an owner rather than just ticking boxes.

Qualifications

• Proven experience in inside sales with a track record of converting leads.
• Excellent spoken and written English; confident with US customers via phone/text.
• Hands-on CRM experience with logging activity and pulling reports.
• Strong spreadsheet skills and ability to analyze data and identify trends.
• Proficient with Google Workspace and quick to learn new software.
• Experience posting and monitoring content on major social media platforms.
• Proactive, owner-minded approach to identifying problems and opportunities.
• Organized, precise, able to manage own workload.
• Strong communication skills.

Responsibilities

• Follow up on quotes, bookings, cancellations, and voided jobs in CRM and act quickly on opportunities.
• Call new quote requests promptly to close sales and upsell services.
• Pursue unbooked quotes and missed calls to recover lost business.
• Guide interested leads from outbound calls to final bookings.
• Analyze cancellations to understand losses and recover customers where possible.
• Engage recent customers to gather feedback and solicit reviews; monitor reviews across all locations.

Skills

Inside sales

Outbound calling

Lead follow-up

English proficiency

CRM experience

Google Sheets/Excel

Google Workspace

Social media posting

Data analysis

Owner mindset

Time management

Communication

Tools

CRM software

Google Sheets

Excel

Google Workspace

Job description

Job Summary:

We're reaching out to find a proactive, sales-minded professional to help our multi-location home services business book more jobs, win back lost opportunities, and build customer loyalty. The heart of the role is fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. This role is made for someone confident talking with US customers, comfortable with numbers, and inclined to think like an owner instead of ticking boxes on a checklist.

Key Responsibilities:

• Check the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act on each opportunity right away

• Phone new quote requests quickly to close the sale and upsell additional services

• Chase unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business

• Call outbound prospects and campaign responses, and guide interested leads all the way to a booking

• Look into cancellations and voided jobs to understand why they were lost and bring customers back where possible

• Text recent customers about their experience, send Google review links to happy customers, keep an eye on reviews for every location, and elevate complaints or negative reviews to management immediately

• Post approved content and follow comments and messages on Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues

• Watch advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas

• Generate and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to reveal where revenue is won and lost

• Check fuel card, toll, and vehicle-tracking reports for unusual activity and savings opportunities, and assist management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads

• Excellent spoken and written English and confidence talking to US customers by phone and text

• Hands-on CRM experience, including logging activity and pulling reports

• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and recognize trends

• Proficiency in Google Workspace and a quick grasp of new software

• Experience posting and monitoring content on major social media platforms

• Proactive, owner-minded approach to identifying problems and opportunities

• Organized, exacting, and able to manage your own workload

• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)

• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns

• Proven upselling experience

• Experience with call tracking or marketing attribution tools

• Background in customer service or online review management

• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking

• Comfortable handling multiple priorities concurrently

Why Join Us:

Join a hands-on, owner-led team where your work drives revenue directly and your ideas are taken seriously. You'll develop skills across sales, marketing, and business analytics, with genuine room to take ownership and grow alongside us.