Inside Sales VA

vamasters, Inc.; Laoag; On-site; PHP 420,000 - 600,000; Full time

Job summary

vamasters, Inc. is seeking a proactive inside sales professional in the Philippines to help us book more jobs, recover lost opportunities, and build customer loyalty across multi-location home services.

You will do fast lead follow-up by phone and text, manage CRM data, monitor marketing performance, and generate business insights to drive revenue. The role requires confident English, comfort with numbers, and an owner mindset.

Qualifications

• Proven experience in inside sales or lead follow-up, with a track record of converting leads.
• Excellent spoken and written English, confident with US customers by phone and text.
• Hands-on CRM experience, logging activity and running reports.

Responsibilities

• Monitor CRM for new quotes, bookings, cancellations, and voided jobs; act quickly on every opportunity.
• Call new quote requests promptly to close sales and upsell services.
• Follow up on unbooked quotes and inbound inquiries to win back lost business.

Skills

Inside sales

Outbound calling

CRM management

Data analysis

English communication

Tools

Google Sheets

Excel

Google Workspace

Job description

Job Summary:

We're driving up bookings across our multi-location home services business with a proactive, sales-minded professional who will help us book more jobs, recover lost opportunities, and build customer loyalty. The core of this role is fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. Our ideal candidate is confident speaking with US customers, comfortable with numbers, and thinks like an owner instead of working through a checklist.

Key Responsibilities:

• Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to win back lost business
• Call outbound prospects and campaign responders, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escalat
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up, with a record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands-on CRM experience, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to pick up new software quickly
• Experience posting and monitoring content on major social media platforms
• Proactive, owner-minded approach to finding problems and opportunities
• Diligent, precise, and able to operate independently
• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)
• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns
• Proven upselling experience
• Experience with call tracking or marketing attribution tools
• Background in customer service or online review management
• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking
• Competent at coordinating several priorities at once

Why Join Us:

Join a hands-on, owner-led team where your work directly drives revenue and your ideas are heard. You will build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.