Customer Service and Scheduling VA

vamasters, Inc.; Batac; In loco; PHP 480.000 - 720.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking an organized Operations Manager in Batac to handle inbound calls, lead conversion, scheduling for field teams, payroll, billing, and marketing support. You will coordinate across hiring, payroll, and customer service to keep operations running smoothly.

The role requires strong communication, multitasking, and independent work ethic, with experience in service-based operations and familiarity with scheduling software and advertising campaigns.

Competenze

• Proven experience in operations, customer service, or administrative support for a service-based business.
• Strong phone skills, with experience handling inbound calls and converting leads into sales.
• Experience scheduling and dispatching team members using booking or scheduling software.
• Experience processing payroll and handling billing or invoicing.
• Excellent spoken and written English.
• Strong organizational and multitasking skills.
• Independent from day to day and detail-oriented.
• Customer-first attitude and strong communication skills.

Mansioni

• Answer inbound calls and respond to new leads promptly and professionally.
• Convert leads into booked services and build a base of recurring customers.
• Schedule team members and manage bookings using scheduling software.
• Recruit, hire, and onboard new field team members.
• Process payroll and handle customer billing accurately and on time.
• Support paid advertising campaigns on Meta and Google Local Services Ads.
• Create and publish posts on social media and in local Facebook groups.
• Collect photos and customer reviews after completed jobs.
• Track bookings, leads, and customer follow-ups to keep operations running smoothly.

Conoscenze

Operations management

Customer service

Scheduling software

Payroll processing

Billing/invoicing

English proficiency

Communication

Multitasking

Independent worker

Attention to detail

Strumenti

Scheduling software

Payroll software

CRM / invoicing software

Descrizione del lavoro

Job Summary:

Customers call, crews need schedules, and payroll comes due, and a proactive and highly organized Operations Manager will keep all of it running for our growing home services business. You will handle inbound calls and leads, turn inquiries into booked jobs, manage schedules for our field team, and support hiring, payroll, billing, and marketing. A confident communicator who can juggle many moving parts and keep both customers and team members happy is the ideal fit.

Key Responsibilities:

• Answer inbound calls and respond to new leads promptly and professionally
• Convert leads into booked services and follow up to build a base of recurring customers
• Schedule team members and manage bookings using our scheduling software
• Recruit, hire, and onboard new field team members
• Process team payroll and handle customer billing accurately and on time
• Support paid advertising campaigns on Meta and Google Local Services Ads
• Create and publish posts on social media and in local Facebook community groups
• Collect photos and customer reviews after completed jobs
• Track bookings, leads, and customer follow-ups to keep operations running smoothly

Mandatory Skills:

• Proven experience in operations, customer service, or administrative support for a service-based business
• Strong phone skills, with experience handling inbound calls and converting leads into sales
• Experience scheduling and dispatching team members using booking or scheduling software
• Experience processing payroll and handling billing or invoicing
• Excellent spoken and written English
• Strong organizational and multitasking skills
• Quick to own the outcome, careful with details, and independent from day to day
• Strong communication skills and a customer-first attitude

Preferred Skills:

• Experience in the cleaning, home services, or field service industry
• Experience recruiting and onboarding hourly or field staff
• Familiarity with Meta Ads and Google Local Services Ads
• Experience posting and engaging in Facebook community groups
• Experience supporting U.S.-based businesses and customers
• Steady when asked to cover several projects at once, with none left behind

Why Join Us:

Join a growing business where you will play a central role in keeping everything running. You will work closely with the owner, take real ownership of operations, and see the direct impact of your work on our customers and our team. This role offers plenty of room to grow as the business expands.