Customer Service and Scheduling VA

VA Masters; Biñan; On-site; PHP 400,000 - 800,000; Full time

Job summary

vamasters, Inc. is seeking an organized Operations Manager in the Biñan area to oversee inbound calls, convert inquiries into booked services, schedule field teams, and support payroll, billing, and marketing efforts. Strong communication and customer-first attitude are essential for keeping customers and the team satisfied.

You will work remotely at times and coordinate with the owner to drive growth and operational efficiency while maintaining high service standards.

Qualifications

• Must have proven experience in operations, customer service, or administrative support for a service-based business.

Responsibilities

• Answer inbound calls and respond to new leads promptly and professionally.
• Convert leads into booked services and follow up to build a base of recurring customers.
• Schedule team members and manage bookings with our scheduling software.
• Recruit, hire, and onboard new field team members.
• Process team payroll and handle customer billing accurately and on time.
• Support paid advertising campaigns on Meta and Google Local Services Ads.
• Create and publish posts on social media and in local Facebook community groups.
• Collect photos and customer reviews after completed jobs.
• Track bookings, leads, and customer follow-ups to keep operations running smoothly.

Skills

Operations management

Customer service

Administrative support

English proficiency

Communication skills

Multitasking

Remote work

Scheduling

Tools

Scheduling software

Payroll processing

Invoicing tools

Booking software

Job description

Job Summary:

Keeping a growing home services business running from the first call to the final invoice falls to a proactive, highly organized Operations Manager. You will handle inbound calls and leads, turn inquiries into booked jobs, manage schedules for our field team, and support hiring, payroll, billing, and marketing. A confident communicator who can juggle many moving parts and keep both customers and team members happy is the ideal fit.

Key Responsibilities:

• - Answer inbound calls and respond to new leads promptly and professionally
• - Convert leads into booked services and follow up to build a base of recurring customers
• - Schedule team members and manage bookings with our scheduling software
• - Recruit, hire, and onboard new field team members
• - Process team payroll and handle customer billing accurately and on time
• - Support paid advertising campaigns on Meta and Google Local Services Ads
• - Create and publish posts on social media and in local Facebook community groups
• - Collect photos and customer reviews after completed jobs
• - Track bookings, leads, and customer follow-ups to keep operations running smoothly

Mandatory Skills:

• - Proven experience in operations, customer service, or administrative support for a service-based business
• - Strong phone skills, with experience handling inbound calls and converting leads into sales
• - Experience scheduling and dispatching team members using booking or scheduling software
• - Experience processing payroll and handling billing or invoicing
• - Excellent spoken and written English
• - Strong organizational and multitasking skills
• - Level-headed, exacting, and productive when working remotely on your own
• - Strong communication skills and a customer-first attitude

Preferred Skills:

• - Experience in the cleaning, home services, or field service industry
• - Experience recruiting and onboarding hourly or field staff
• - Familiarity with Meta Ads and Google Local Services Ads
• - Experience posting and engaging in Facebook community groups
• - Experience supporting U.S.-based businesses and customers
• - Able to prioritize across several projects and keep every one on schedule

Why Join Us:

Join a growing business where you will play a central role in keeping everything running. You will work closely with the owner, take real ownership of operations, and see the direct impact of your work on our customers and our team. This role offers plenty of room to grow as the business expands.