Inside Sales VA

vamasters, Inc.; Angeles; À distance; PHP 420 000 - 540 000; Plein temps

Résumé du poste

vamasters, Inc. is seeking a proactive inside sales professional to help multi-location home services teams book more jobs, win back lost opportunities, and boost customer loyalty. The role centers on rapid lead follow-up by phone and text, supported by CRM management, marketing monitoring, and business reporting.

You will engage confidently with US customers and think like an owner, not just a task-doer. The ideal candidate excels in data analysis, CRM logging, and cross-channel communication,

Qualifications

• Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads.
• Excellent spoken and written English and confidence speaking with US customers by phone and text.
• Hands-on CRM experience, including logging activity and running reports.
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends.
• Proficiency in Google Workspace and the ability to learn new software quickly.
• Experience posting and monitoring content on major social media platforms.
• Proactive, owner-minded approach to identifying problems and opportunities.
• Careful, dependable, and self-motivated.
• Strong communication skills.

Responsabilités

• Keep a close eye on the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act on every opportunity quickly
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to find out why they were lost and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escape complaints or negative reviews to management immediately
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging possible leads and customer issues
• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and assist management with data entry, CRM upkeep, spreadsheets, and research

Connaissances

Inside sales

Outbound calling

Lead follow-up

CRM management

Data analysis

Google Workspace

Social media monitoring

Owner mindset

Dependable

Strong communication

Description du poste

Job Summary:
We have an exciting role for a proactive, sales-minded professional to help our multi-location home services business book more jobs, win back lost opportunities, and deepen customer loyalty. The heart of the role is fast, consistent lead follow-up by phone and text, supported by CRM management, marketing monitoring, and business reporting. This is a great match for someone confident speaking with US customers, comfortable with numbers, and inclined to think like an owner rather than tick through a checklist.

Key Responsibilities:

• Keep a close eye on the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act on every opportunity quickly

• Call new quote requests promptly to close the sale and upsell additional services

• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business

• Call outbound prospects and campaign responses, and nurture interested leads through to a booking

• Look into cancellations and voided jobs to find out why they were lost and win customers back where possible

• Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escape complaints or negative reviews to management immediately

• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging possible leads and customer issues

• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas

• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost

• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and assist management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads

• Excellent spoken and written English and confidence speaking with US customers by phone and text

• Hands-on CRM experience, including logging activity and running reports

• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends

• Proficiency in Google Workspace and the ability to learn new software quickly

• Experience posting and monitoring content on major social media platforms

• Proactive, owner-minded approach to identifying problems and opportunities

• Careful, dependable, and self-motivated

• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)

• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns

• Proven upselling experience

• Experience with call tracking or marketing attribution tools

• Background in customer service or online review management

• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking

• Good at handling several priorities at the same time

Why Join Us:

Join a hands-on, owner-led team where your work drives revenue directly and your ideas are heard. You’ll build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.