Lead Generation Specialist

Tavor Perry; San Carlos; On-site; PHP 300,000 - 600,000; Full time

Job summary

Tavor Perry is seeking an energetic inside sales professional in the Philippines to manage fast follow-up on quotes, bookings, and inquiries. You will work with our multi-location home services business to recover lost opportunities and drive bookings through calls, texts, and CRM-driven insights.

You’ll monitor campaigns, analyze data, and escalate issues to management while collaborating across social media channels to nurture leads and maintain customer satisfaction.

Qualifications

• Proven experience in inside sales, outbound calling, or lead follow-up, with a track record of converting leads.

Responsibilities

• Keep watch over the CRM all day for new quotes, bookings, cancellations, and voided jobs, and move quickly on every opportunity
• Phone new quote requests promptly to close the sale and upsell additional services
• Chase unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Dig into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to happy customers, watch reviews across all locations, and escalate complaints or negative reviews to management immediately
• Publish approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Track advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Go through fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Skills

Inside sales

English proficiency

CRM experience

Spreadsheets

Google Workspace

Social media management

Ownership mindset

Accountability

Communication skills

Lead follow-up

Tools

CRM

Google Workspace

Job description

Job Summary:

Quotes, bookings, and cancellations all deserve a fast response, and a proactive, sales-minded professional will help our multi-location home services business book more jobs, recover lost opportunities, and strengthen customer loyalty. The core of this role is fast, consistent lead follow-up by phone and text, supported by CRM management, marketing monitoring, and business reporting. Confidence speaking with US customers, comfort with numbers, and an owner's mindset instead of a checklist mentality make for the ideal fit.

Key Responsibilities:

• Keep watch over the CRM all day for new quotes, bookings, cancellations, and voided jobs, and move quickly on every opportunity
• Phone new quote requests promptly to close the sale and upsell additional services
• Chase unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Dig into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to happy customers, watch reviews across all locations, and **escalate** complaints or negative reviews to management immediately
• Publish approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Track advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Go through fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up, with a track record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands-on experience working in a CRM, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to pick up new software quickly
• Experience posting and monitoring content on major social media platforms
• Proactive, owner-minded approach to spotting problems and opportunities
• Attentive, dependable, and comfortable owning your work end to end
• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)
• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns
• Proven upselling experience
• Experience with call tracking or marketing attribution tools
• Background in customer service or online review management
• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking
• Able to handle several concurrent priorities with consistent quality

Why Join Us:

Join a hands‑on, owner-led team where your work directly drives revenue and your ideas are heard. You will build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.