Telemarketing VA

vamasters, Inc.; Philippines; In loco; PHP 400.000 - 640.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking an energetic inside sales professional to turn quotes into booked jobs across our multi-location home services business. You will follow up quickly by phone and text, manage CRM data, monitor campaigns, and report on performance.

Confidence communicating with US customers and a results-driven mindset are essential. You'll analyze lead sources, track revenue, and help improve customer loyalty while balancing multiple locations.

Competenze

• Proven inside sales or lead-follow-up with conversion track record.
• Excellent English, confident with US customers.
• Strong CRM usage and reporting skills.
• Strong spreadsheet skills and data analysis.

Mansioni

• Follow up on quotes and opportunities via phone and text to close sales.
• Manage CRM activity logging and reporting.
• Monitor ads/campaigns; analyze revenue and lead sources.
• Review reports on revenue, locations, services, lead sources, conversions, and cancellations.
• Engage on social platforms and respond to inquiries.

Conoscenze

inside sales

lead follow-up

CRM usage

data analysis

English communication

strong communication

Strumenti

CRM software

Google Sheets

Google Workspace

Social media platforms

Google Ads

Performance Max

Descrizione del lavoro

Job Summary

Missed calls and unanswered quotes are revenue walking out the door, and a proactive, sales-minded professional will bring that revenue back for our multi-location home services business. You will help us book more jobs, recover lost opportunities, and strengthen customer loyalty. The core of the role is fast, consistent lead follow-up by phone and text, supported by CRM management, marketing monitoring, and business reporting. A candidate who is confident speaking with US customers, comfortable with numbers, and thinks like an owner instead of working through a checklist is the ideal fit.

Key Responsibilities

• Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to check on their experience, send Google review links to satisfied customers, monitor reviews across all locations, and elevate complaints or negative reviews to management immediately
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills

• Proven experience in inside sales, outbound calling, or lead follow-up with a record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands-on experience working in a CRM, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to learn new software quickly
• Experience posting and monitoring content on major social media platforms
• A proactive, owner-minded approach to spotting problems and opportunities
• Vigilant about detail, prompt with follow-through, and able to run your own workload
• Strong communication skills

Preferred Skills

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)
• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns
• Proven upselling experience
• Experience with call tracking or marketing attribution tools
• Background in customer service or online review management
• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking
• Thrives when several priorities are in motion, keeping each one on course

Why Join Us

Join a hands-on, owner-led team where your work directly drives revenue and your ideas are heard. You will build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.