Sales and Client Success for Corporate B2B Business

ABSI; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

ABSI is seeking a Sales and Customer Success Specialist in the Philippines to bridge new business with long-term client retention. You will be the primary contact for corporate clients, handling inbound inquiries, guiding onboarding, and delivering high-touch customer support.

The role requires a consultative sales approach, strong understanding of B2B dynamics, and the ability to collaborate with product and operations teams to maximize service value for corporate clients.

Qualifications

• 2+ years in B2B sales, account management, corporate customer support, or client success in a service-oriented field.
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field preferred.
• Strong understanding of corporate structures, procurement processes, and decision-making workflows.
• Hands-on experience with CRM platforms, helpdesk ticketing systems, and professional communication tools.
• Exceptional verbal and written communication skills for executives and managers.
• Consultative, solutions-oriented mindset to navigate complex corporate accounts.

Responsibilities

• Inbound Sales & Lead Qualification: respond to corporate inquiries, qualify leads, conduct discovery calls, and present tailored service solutions.
• Account Onboarding: guide new corporate clients through setup, implementation, and onboarding.
• Account Management & Support: serve as the primary contact for existing B2B accounts, resolve issues, answer billing questions, and handle technical inquiries.
• Upselling & Retention: monitor client health, engage before renewals, and identify cross-sell opportunities across service tiers.
• CRM Pipeline & Data Management: maintain up-to-date documentation of client interactions, sales stages, and tickets.
• Feedback Loop: collect client feedback and share with product, operations, and leadership to drive improvements.

Skills

B2B sales

Account management

Client success

Corporate customer support

Procurement understanding

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

CRM platforms

Helpdesk systems

Job description

The Sales and Customer Success Specialist bridges the gap between new business acquisition and long-term client retention. In this role, you will be the primary point of contact for corporate clients, handling inbound sales inquiries, guiding new accounts through the onboarding process, and providing high-touch customer support. The ideal candidate understands the professional landscape of B2B relationships, possesses a consultative sales approach, and is dedicated to helping corporate clients maximize the value of our services.

Key Responsibilities

• Inbound Sales & Lead Qualification: Respond to incoming corporate inquiries, qualify leads, conduct discovery calls, and present tailored service solutions to prospective B2B clients.
• Account Onboarding: Guide new corporate clients through the initial setup, implementation, and onboarding phases to ensure a seamless transition into our ecosystem.
• Account Management & Support: Serve as the dedicated point of contact for existing B2B accounts, resolving complex service issues, answering billing questions, and addressing technical inquiries with urgency.
• Upselling & Retention: Monitor client health, proactively engage with key stakeholders before contract renewals, and identify opportunities to cross-sell or upsell additional corporate service tiers.
• CRM Pipeline & Data Management: Maintain accurate, up-to-date documentation of all client interactions, sales stages, and support tickets within our CRM database.
• Feedback Loop: Gather and synthesize client feedback to share with product, operations, and leadership teams to help drive service improvements.

Qualifications & Skills

• Experience: 2+ years of experience in B2B sales, account management, corporate customer support, or client success within a service-oriented industry.
• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
• B2B Acumen: Professional demeanor with a strong understanding of corporate structures, procurement processes, and decision-making workflows.
• Tech Proficiency: Hands-on experience with CRM platforms, helpdesk ticketing systems, and professional communication tools.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex solutions clearly to corporate executives and managers.
• Problem-Solving: Highly organized with a consultative, solutions-oriented mindset to navigate complex corporate accounts.