Sales Account Executive is responsible for managing customer accounts and developing strong client relationships, with relevant experience in the logistics or shipping industry. The ideal candidate is client-focused, detail-oriented, and capable of managing accounts while securing competitive rates and ensuring profitable transactions.
Key Responsibilities
- Handle and manage assigned customer accounts from quotation through completion of transactions.
- Prepare accurate job costing, quotations, and rate proposals based on customer requirements.
- Communicate and meet with clients to understand their shipping requirements and provide appropriate solutions.
- Coordinate with shipping lines and negotiate competitive freight rates and service charges.
- Source and secure the best available rates to ensure cost efficiency and competitive pricing.
- Monitor account status, shipment costs, and related transactions to ensure accuracy and profitability.
- Prepare and maintain sales reports, account summaries, and liquidation reports.
- Coordinate with Operations and other departments to ensure smooth and timely shipment processing.
- Maintain strong relationships with clients, shipping lines, and other business partners.
- Address client concerns and provide timely and effective solutions to maintain customer satisfaction and retention.
Qualifications
- Bachelor’s degree in Business Administration or a related field
- At least 2 years of relevant experience in logistics, freight forwarding, shipping, or a related industry.
- Strong background in sales and account management.
- Knowledge of freight rates, shipping processes, and logistics operations is an advantage.
- Detail-oriented, organized, and capable of handling tasks accurately.
- Able to work independently with minimal supervision.
- Can perform efficiently in a fast-paced and high-pressure environment.
- Strong communication, negotiation, and interpersonal skills.
- Team-oriented, proactive, and customer-focused.