SaaS Technical Support Specialist

Momentive Software, Inc.; Philippines; Hybrid; PHP 240.000 - 480.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Inclusive and Welcoming Environment

Hybrid Work Arrangement

Hazard Pay

Company-Paid Life Insurance Coverage

Zusammenfassung

Momentive Software is seeking a Technical Customer Support specialist in the Philippines to help users navigate a configurable member-management SaaS platform. The role emphasizes independent problem-solving in a non-scripted environment and requires strong communication with clients across diverse teams.

The candidate will learn about the product, troubleshoot issues, train clients, and work with the Product Development team to address bugs.

Qualifikationen

• Proficient with MS Office suite and browser basics.
• Experience with HTML/CSS; JavaScript is a plus.
• Ability to communicate without scripts and tailor dialogue to the client.

Aufgaben

• Build respectful relationships with clients and provide responsive support.
• Learn the inner workings of a member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on using the platform effectively.
• Provide status reports on support cases to clients.
• Collaborate with Product Development to address bugs and improve product.

Kenntnisse

MS Word

PowerPoint

Excel

MS Outlook

Windows/macOS

HTML

CSS

JavaScript

Ticketing Systems

Client communication

Tools

ServiceNow

Zendesk

Freshdesk

Jira

Salesforce

Jobbeschreibung

Momentive Software is seeking a Technical Customer Support specialist in the Philippines to help users navigate a configurable member-management SaaS platform. The role emphasizes independent problem-solving in a non-scripted environment and requires strong communication with clients across diverse teams.

The candidate will learn about the product, troubleshoot issues, train clients, and work with the Product Development team to address bugs.