Remote SaaS Technical Support Specialist

Magic, Inc; Philippines; On-site; PHP 210,000 - 419,000; Full time

Benefits offered by this job

Paid time-off

13th month pay

HMO benefits

Deel payroll

Job summary

Magic, Inc is seeking a Technical Support Specialist - Freelance, Remote in the Philippines to provide frontline technical assistance for a SaaS property management platform.

You'll handle live chat, email, and phone requests, diagnose issues with calendar sync and channel integrations, and document resolutions in a CRM. This role requires strong English, problem-solving, and customer-focused communication, with weekend coverage and APAC/EU timezone flexibility.

Qualifications

• 2+ years in technical support with live chat as a primary channel
• Native-level English proficiency (C2)
• Experience with SaaS or hospitality tools
• Ability to adapt tone based on customer context
• Experience supporting international clients is a plus

Responsibilities

• Provide live chat technical support for product features and integrations
• Troubleshoot calendar syncing and channel integrations (Airbnb, VRBO, Booking.com)
• Document issues and resolutions in CRM/ticketing systems
• Maintain professional, adaptable tone across touchpoints

Skills

Live chat support

English proficiency

SaaS familiarity

Problem solving

Cross-channel support

Tools

CRM software

Job description

Magic, Inc is seeking a Technical Support Specialist - Freelance, Remote in the Philippines to provide frontline technical assistance for a SaaS property management platform.

You'll handle live chat, email, and phone requests, diagnose issues with calendar sync and channel integrations, and document resolutions in a CRM. This role requires strong English, problem-solving, and customer-focused communication, with weekend coverage and APAC/EU timezone flexibility.