SaaS Technical Support Specialist

Momentive Software, Inc.; Cebu City; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Hybrid Work Arrangement

Work-Life Balance

Company-Paid Life Insurance Coverage

Hazard Pay

Inclusive and Welcoming Environment

Purpose-Driven Culture

Community Involvement

Job summary

Momentive Software is seeking a proactive support professional to troubleshoot independently in a non-scripted environment. You will train clients, provide case status reporting, and collaborate with product development to address bugs, ensuring high-quality customer outcomes.

Applicants should be comfortable explaining technical concepts to non-technical users and manage multiple tasks in a fast-paced setting, with a hybrid work arrangement and comprehensive benefits.

Qualifications

• Strong technical skills across MS Word, PowerPoint, Excel, Outlook, and browsers.
• Knowledge of HTML and CSS; JavaScript is a plus.
• Ability to translate technical jargon for non-technical customers.
• Experience with ticketing systems and maintaining SLAs.

Responsibilities

• Build and maintain respectful relationships with clients through responsive service.
• Learn the inner workings of a member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on how to use a highly configurable platform.
• Provide reporting to clients on the status of support cases.
• Collaborate with Product Development to address bugs and improve the product.

Skills

Technical skills

HTML

CSS

JavaScript

Microsoft 365

Tools

ServiceNow

Zendesk

Freshdesk

Jira

Salesforce

Job description

Momentive Software is seeking a proactive support professional to troubleshoot independently in a non-scripted environment. You will train clients, provide case status reporting, and collaborate with product development to address bugs, ensuring high-quality customer outcomes.

Applicants should be comfortable explaining technical concepts to non-technical users and manage multiple tasks in a fast-paced setting, with a hybrid work arrangement and comprehensive benefits.