SaaS Customer Support Specialist - Hybrid & Flexible PTO

Momentive Software, Inc.; Philippines; Hybrid; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical, Dental & Optical Benefits

Company-Paid Life Insurance Coverage

Flexible Planned Paid Time Off

Job summary

Momentive Software, Inc. is seeking a Customer Support Specialist in the Philippines to help users maximize the value of a configurable member-management SaaS platform.

The role emphasizes responsive service, basic troubleshooting, client training, and clear communication with stakeholders. Ideal candidates have 1–2 years of customer service experience, strong teamwork, and the ability to explain technical concepts to non-technical clients.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Ability to work in a team environment and collaborate at all levels.

Responsibilities

• Provide basic user support to improve customer experience.
• Troubleshoot and resolve client-reported issues.
• Train clients on using the platform.
• Provide status reporting on support cases.
• Collaborate with Product Development to address bugs.

Skills

Customer service

Teamwork

Communication

Time management

Attention to detail

Learning new tech

Problem solving

Independent thinking

Education

High school diploma

Tools

Office 365

HTML/CSS

Job description

Momentive Software, Inc. is seeking a Customer Support Specialist in the Philippines to help users maximize the value of a configurable member-management SaaS platform.

The role emphasizes responsive service, basic troubleshooting, client training, and clear communication with stakeholders. Ideal candidates have 1–2 years of customer service experience, strong teamwork, and the ability to explain technical concepts to non-technical clients.