Hybrid Customer Support & Training Specialist

Momentive Software, Inc.; Philippines; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Flexible Paid Time Off

Inclusive environment

Work-Life Balance

Company-Paid Life Insurance

Hazard Pay

Job summary

Momentive Software amplifies the impact of organizations worldwide with cloud-based software and services for fundraising, learning, events, careers, volunteering, and association management. The team emphasizes customer success through proactive support and knowledgeable guidance, backed by a strong commitment to diversity and equal opportunity.

As a Customer Support Specialist, you will respond promptly to inquiries, help identify and replicate issues, and collaborate with colleagues to

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Provide timely responses to customer service inquiries via product ticket system.
• Work with customers to identify and replicate errors and defects through various communications methods to ensure resolution.
• Collaborate with team members to provide resolutions to customer inquiries.
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes.

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Training

Education

High school diploma

Bachelor’s Degree preferred

Tools

Office 365

Job description

Momentive Software amplifies the impact of organizations worldwide with cloud-based software and services for fundraising, learning, events, careers, volunteering, and association management. The team emphasizes customer success through proactive support and knowledgeable guidance, backed by a strong commitment to diversity and equal opportunity.

As a Customer Support Specialist, you will respond promptly to inquiries, help identify and replicate issues, and collaborate with colleagues to