SaaS Customer Support Specialist (Hybrid)

Momentive Software; Cebu City; Sur place; PHP 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Hybrid Work Arrangement

Résumé du poste

A dynamic software company in Cebu City is seeking a Customer Support Specialist to provide user support and enhance the customer experience. Candidates should possess strong customer service and technical skills, with a background in a call-center environment preferred. Responsibilities include troubleshooting client issues, training users, and maintaining relationships with clients. This role offers an inclusive environment and opportunities for professional growth.

Qualifications

• 1-2 years of customer service experience.
• Experience in a call-center environment preferred.
• Ability to handle difficult situations in a fast-paced environment.

Responsabilités

• Build and maintain respectful relationships with clients.
• Troubleshoot and resolve client reported issues.
• Work with the Product Development team to address bugs.

Connaissances

Customer service

Technical support

Communication

Team collaboration

Problem-solving

Formation

High school diploma or equivalent

Outils

Office 365

HTML

CSS

Description du poste

A dynamic software company in Cebu City is seeking a Customer Support Specialist to provide user support and enhance the customer experience. Candidates should possess strong customer service and technical skills, with a background in a call-center environment preferred. Responsibilities include troubleshooting client issues, training users, and maintaining relationships with clients. This role offers an inclusive environment and opportunities for professional growth.