Rostering & Care Coordination Specialist (Remote)

Sharesource Australia BPO; Davao City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Supportive Team

Learn and Grow

Job summary

Sharesource Australia BPO is seeking a Rostering Coordinator to be the first point of contact for clients, coordinating care worker rosters and maintaining smooth operations. The role requires strong problem-solving skills and the ability to juggle priorities in a fast-paced setting.

You will join the Service Delivery Rostering and Scheduling team, connecting clients with dedicated support workers who deliver high-quality care, while ensuring compliance and excellent client service.

Qualifications

• At least 1 year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients.
• Proven excellent client service manner and ability to establish rapport with clients, their families, carers, and referral sources.
• Advanced time management and organisational skills; highly efficient, reactive and adaptable.

Responsibilities

• Assist with handling a high volume of enquiries via phone and online channels.
• Schedule services for clients by rostering care workers based on qualifications and availability; create master rosters and manage daily changes.
• Manage system shift notes and redirect as needed to the intended recipient.
• Prepare invoices and mail them promptly.
• Update mandatory compliance items in a timely manner.
• Work in a fast-paced environment and multi-task under pressure.

Skills

Scheduling

Roster management

Customer service

Time management

Problem solving

Tools

MS Office

Excel

Outlook

PowerPoint

Office 365

Adobe

Job description

Sharesource Australia BPO is seeking a Rostering Coordinator to be the first point of contact for clients, coordinating care worker rosters and maintaining smooth operations. The role requires strong problem-solving skills and the ability to juggle priorities in a fast-paced setting.

You will join the Service Delivery Rostering and Scheduling team, connecting clients with dedicated support workers who deliver high-quality care, while ensuring compliance and excellent client service.