Remote Aged-Care Rostering Specialist

Sharesource Australia BPO; Davao City; Remote; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-life Balance

Open Culture

Supportive Team

Training & Development

B-Corp Employer

Job summary

Sharesource Australia BPO is seeking a Scheduler / Rostering Officer to join our Home Care team. You will manage day-to-day rostering, coordinate staffing allocations, and ensure clients receive matched care staff in line with care plans and budgets.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced environment. Remote + Hybrid flexibility and PH residency support are included as part of our inclusive, B-Corp culture.

Qualifications

• At least 1 year of professional experience in rostering/scheduling or related admin roles.
• Experience handling AU clients and working in community aged care or related industry.
• Strong client service, communication and professional rapport-building.
• Excellent time management and organisational skills; fast-paced environment.
• Proficient in rostering software (Visual Care) and MS Office.
• Willing to work 6:30 AM to 3:30 PM PH time during training; later transition.
• Based in the Philippines; able to participate in occasional onsite activities.

Responsibilities

• Manage rostering using Visual Care.
• Coordinate, negotiate and schedule daily staffing allocations to cover short shifts.
• Maintain and update casual employee rosters.
• Monitor roster changes, leave and staff availability; respond to staffing needs.
• Coordinate staff to meet client needs, preferences and service requirements.
• Ensure services align with client funding and approved budgets.
• Provide quality, person-centred care in line with client plans and funding.
• Communicate roster changes with care workers, clients and management.
• Resolve last-minute staffing issues and arrange suitable replacements.
• Maintain rostering records; provide high-level admin support.
• Respond to enquiries by phone and email; assist with day-to-day operations.
• Support broader team with coordination tasks and maintain confidentiality.
• Contribute to a positive, collaborative, client-focused workplace culture.

Skills

Rostering

Scheduling

Administration

Coordination

Client service

Microsoft Office

Excel

Communication

Time management

Problem solving

Tools

Visual Care

Office 365

Enterprise Management Software

Microsoft Outlook

PowerPoint

Job description

Sharesource Australia BPO is seeking a Scheduler / Rostering Officer to join our Home Care team. You will manage day-to-day rostering, coordinate staffing allocations, and ensure clients receive matched care staff in line with care plans and budgets.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced environment. Remote + Hybrid flexibility and PH residency support are included as part of our inclusive, B-Corp culture.